Rentcars.com

Car Rental Requirements 6

• How old do you have to be to rent a car?
• What´s required when renting a car?
• What´s required when renting a car in Brazil?
• Can I rent a car without a credit card?
• Which documents will be required of me when picking up my vehicle?

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About Car Rental Insurance 4

• How do insurance coverages work for rental cars?
• What is excess insurance?
• What are the limits for excess insurance?
• Are any items not covered by the rental insurance coverages?

Payment Options 3

• What are my payment options?
• What are my payment options in Brazil?
• How can I get a receipt?

Rates and Charges 4

• What’s a security deposit (credit hold) and how does it work?
• Does Rentcars charge a booking rate?
• What’s included in the rental fee?
• What should I do in case of extra charges?

Modifying and Cancelling a Booking 5

• Can I modify or cancel my reservation through Rentcars?
• What should I do if I need to modify or cancel my reservation?
• Modifying a reservation paid for via PayPal
• Cancelling a reservation paid for via PayPal
• No-Show - Bookings paid for via PayPal

Booking Confirmation 3

• How do I know if my reservation has been confirmed?
• The rental company requested more information to confirm my reservation. Why?
• I made a reservation but still haven’t received a confirmation e-mail. What should I do?

Optional Services and Extras 9

• Can I rent a specific vehicle?
• Can someone other than the reservee drive the vehicle?
• Can I include more than one additional driver?
• Can I rent a child booster seat or an infant car seat?
• Can I rent a car with GPS?

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Things You Need to Know When Renting a Car 10

• What should I do if my flight is delayed or before schedule?
• Can I travel to other countries in a rented car?
• What should I do if the vehicle breaks down or presents any problems?
• How does fuel policy work?
• What happens if I’m late returning the vehicle?

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