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Frequently Asked Questions
Car Rental Requirements
How old do you have to be to rent a car?
What´s required when renting a car?
What´s required when renting a car in Brazil?
Can I rent a car without a credit card?
Which documents will be required of me when picking up my vehicle?
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About Car Rental Insurance
How do insurance coverages work for rental cars?
What is excess insurance?
What are the limits for excess insurance?
Are any items not covered by the rental insurance coverages?
What are my payment options?
What are my payment options in Brazil?
How can I get a receipt?
Rates and Charges
What’s a security deposit (credit hold) and how does it work?
Does Rentcars charge a booking rate?
What’s included in the rental fee?
What should I do in case of extra charges?
Modifying and Cancelling a Booking
Can I modify or cancel my reservation through Rentcars?
What should I do if I need to modify or cancel my reservation?
Modifying a reservation paid for via PayPal
Cancelling a reservation paid for via PayPal
No-Show - Bookings paid for via PayPal
How do I know if my reservation has been confirmed?
The rental company requested more information to confirm my reservation. Why?
I made a reservation but still haven’t received a confirmation e-mail. What should I do?
Optional Services and Extras
Can I rent a specific vehicle?
Can someone other than the reservee drive the vehicle?
Can I include more than one additional driver?
Can I rent a child booster seat or an infant car seat?
Can I rent a car with GPS?
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Things You Need to Know When Renting a Car
What should I do if my flight is delayed or before schedule?
Can I travel to other countries in a rented car?
What should I do if the vehicle breaks down or presents any problems?
How does fuel policy work?
What happens if I’m late returning the vehicle?
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